How does Booking Tickets work?
Select the tickets you’d like to purchase, and click on the cart to confirm your booking and pay.
After you complete the purchase of your tickets we will email you a booking reference. You should bring this booking reference with you to the festival and exchange it for your festival wristband. For details see FAQ – How do I obtain my festival wristband? We recommend printing or downloading a copy as there may not be internet connectivity at the festival site.
Who needs a ticket?
You need a ticket for anyone aged over 16.
We offer concessions to anyone in the following categories: Student, Over 65, Low Income or Local Resident – simply select a concession ticket, and bring proof of your eligibility to the box office at the festival. See FAQ – Can I buy a concession ticket?
If you require a carer to assist you attending the festival please purchase yourself the ticket you require, and then when you come to the festival box office to collect your wristband, ask your carer if they can come with you. We’ll sort them out a matching wristband.
Can you keep me updated on the festival?
If we need to tell you something about your booking we will send an email to the email address you used when you booked.
You can sign-up to receive our occasional newsletter, or opt in to the mailing list as part of the purchase process.
My email address has changed, what should I do?
We keep the email address you provided as part of your booking in case we need to send you any updated information about your booking. If you no longer have access to an email account you used for the booking, please contact email@example.com
How do I obtain my festival wristband?
After you arrive at the festival, you will need to visit the Booking Office to obtain your festival wristbands. We will ask you for your booking reference, address and proof of any concessions and then hand you your festival wristbands. These will allow entry into all of the festival events, subject only to available space.
What if I don’t have an email address?
If you do not have an email address please ask a friend to contact us at firstname.lastname@example.org and we will find a way to help you complete your booking.
What data do you store and how can I opt out?
As part of the booking process, you will need to give us some of your personal data including name, address and email. We will store this information securely until the end of the festival in order to send you any important information about your booking or the festival. If you would like us to delete any information we store about you please contact email@example.com.
What happens with photographs and videos taken at the festival?
This is a festival and people will be taking photographs and videos, in which you may appear, and which will almost certainly end up on social media, on this website, or in other future promotional material. We cannot guarantee that you will not be included in such photos or videos. By buying a ticket and attending the festival you are consenting to this. This applies to the attending public, but also to non-officials and officials of the festival.
Can I buy a concession ticket?
We are offering a discount on your ticket to anyone in the following categories.
- Low Income – anyone on a means tested benefit or similar restricted income.
- Over 65 – anyone eligible for State Retirement Pension.
- Students – Any full-time or part-time students.
- Local Residents – If you live at an address in the TF13 postcode.
Evidence required for concession tickets
You will need to provide proof of eligibility at the box office on the festival site when you collect your wristbands.
- Low Income – an award letter from the DWP or similar.
- Over 65 – you will need to provide proof of your age.
- Students – NUS or equivalent Student Card.
- Local Residents – utility bill or photo-ID with TF13 postcode in the name of the booking reference.
Can my carer come to the festival?
We offer free tickets to your carer to ensure you can access the festival. Purchase the ticket you require, and simply ask your carer to come to the festival Box Office with you when you collect your wristband, and we’ll sort them out an equivalent wristband.
Can I use Mobile Data or WiFi on the Festival site?
There will be a lot of people on the festival site over the weekend, and it is unlikely that there will be enough mobile data signal available. You should you have downloaded any media you need before arriving at site.
The festival are not currently making any provision for WiFi on site.
Can I bring my Dog?
Dogs are welcome at the festival site, campground and any of the marquee or outdoor venues. We expect owners to clear up after their dog, and ensure that others remain safe and are not disturbed by you dog. We will ask owners of disruptive dogs to leave a venue whilst their dog calms down.
What camping is available?
We have a large (40 acre) site with water points, showers and toilets. Festival staff will direct you to an appropriate area for your needs when you arrive. All camping is free for the weekend – you do not need a festival ticket to join your friends camping, and can access showers, toilets, festival village and bar area.
What about Motorhomes, Camper and Caravans?
Purchasing a festival ticket also entitles you to park these FREE at the campsite.
Can I reserve a camping spot for my friends?
Ideally you will meet up away from our site and travel together. If this is not possible please let the staff directing you to a camping space what you would like and they will do their best to help. Remember that mobile signal may not be great on site, so contacting your friends may be difficult.
Are there any good walks from the campsite?
The festival site is on Wenlock Edge and just a few metres away from the Shropshire Way. There are extensive walks along the Edge past open mines, lime kilns, open woodland to Medieval manors. Heading through Much Wenlock the Shropshire Way also links to Ironbridge (approx 6 miles), The Wrekin and onwards. The Booking Office staff may have a few ideas!
If you’ve got any questions that aren’t answered here, please email firstname.lastname@example.org.